Frequently Asked Questions

  1. What are your store hours?
    Ans:-   Our online store is open 24/7. If you need to contact customer service, our team is available Monday to Saturday from 9 AM to 6 PM .
  2. Where are you located?
    Ans:-  We are an online-only store based in Jaipur , India. All our products are shipped from our central warehouse.
  3. How can I contact customer service?
    Ans:-  You can reach our customer service team via email at hyperfoodsindia@gmail.com or call us at +91-7976633859 during business hours.
  4. How do I place an order?
    Ans:-  To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
  5. Can I modify or cancel my order?
    Ans:-  If you need to modify or cancel your order, please contact us immediately at hyperfoodsindia@gmail.com or call us at +91-7976633859. We will do our best to accommodate your request if the order has not yet been processed.
  6. What payment methods do you accept?
    Ans:-  We accept all major credit cards (Visa, MasterCard), PayPal, UPI and Net banking etc.
  7. What are your shipping options and costs?
    Ans:-  We offer standard, expedited, and overnight shipping options. Shipping costs are calculated at checkout based on your location and the shipping method selected.
  8. How long will it take to receive my order?
    Ans:-  Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping arrives the next business day. Delivery times may vary based on your location.
  9. How can I track my order?
    Ans:-  Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
  10. What is your return policy?
    Ans:- Food items are not eligible for a return. For any other items to be eligible for a return/refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must be unopened and in its original condition. Please visit our Returns / Refund page for more details.
  11. How do I return or exchange an item?
    Ans:-  To return or exchange an item, please contact our customer service team at hyperfoodsindia@gmail.com for return instructions. You will be provided with a return shipping label and further details.
  12. What should I do if I receive a damaged or incorrect item?
    Ans:-  If you receive a damaged or incorrect item, please contact us immediately at hyperfoodsindia@gmail.com with your order number and photos of the item. We will resolve the issue as quickly as possible.
  13. Are the colors of the products on the website accurate?
    Ans:-  We strive to display our products as accurately as possible. However, due to differences in monitor settings, colors may vary slightly from what you see on your screen.
  14. How can I find out if an item is back in stock?
    Ans:-  If an item is out of stock, you can sign up for email notifications on the product page. We will notify you as soon as the item is back in stock.
  15. How do I create an account?
    Ans:-  To create an account, click on the "User" Icon at the top of the page and follow the prompts to enter your information. Having an account allows you to track orders, save your cart, and receive exclusive offers.
  16. What should I do if I forget my password?
    Ans:-  If you forget your password, click on the "Forgot Password?" link on the login page. Enter your email address, and we will send you instructions to reset your password.
  17. Is my personal information secure?
    Ans:-  Yes, we take your privacy and security very seriously. Our website uses SSL encryption to protect your personal information during transmission.